Service Management

Service Management

Features
  • Auto Email of Escalated Calls to Management on system start-up
  • Auto Alert Report of Overdue Preventive Maintenance Visit on system start-up
  • Auto Email to your Service Manager and Customers on the Call being logged
  • Auto Email to your Engineers on Call Allocation
  • Auto Email to your Service Manager and Customer on Call Closure
  • Manage Customers Database
  • Manage Sold Product Database
  • Company's entire Installation Database
  • Excellent tracking via the Serial Number of the Products
  • Warranties & AMC with dates
  • Early warnings of End dates of Expiring Warranties & AMC
  • Automated Preventive Maintenance Schedules
  • Early warning of calls from customers having products with expired AMCs and warranties
  • Capture Preventive Maintenance Visit
  • Calls Allocation
  • Service History
  • Escalation of Calls based on standard company policies
  • Store Scanned Service Reports (Document Management)
Reports & Inquiries
  • Calls Received Register
  • Installations List
  • Service History
  • Engineers Travel Time Analysis
  • Pending Service Request
  • Completed Calls History
  • List of pending calls
  • List of pending preventive maintenance call
  • List of warranties expiring by a given date
  • List of AMC expiring by a given date
  • Retrieved scanned service reports
  • Customer support statics
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