The Implementation of the solution would include the installation of the application in house when the acceptance level has been met. Training to the trainers and the users (wherever necessary) shall be provided for using the application. Continuous feedback will be taken to evaluate the ease of use and acceptance level of the application and fix the bugs if any.
Note: After the whole application has been implemented, any changes in the application (Subject to feasibility of the system and resources) for the first three months would be inclusive service cost. However these changes should not exceed the requirements stated earlier in the main contract.
Long Term Support (Maintenance)
First Year Free of Cost Post Implementation Support
The Subsequent Years